Workplace Lead – Back Stage Team

We are looking for a rockstar lead that will join our Workplace Services team called The Roadies! As the lead of The Back Stage team you will conduct what happens “off stage”. The reason why there are no service tickets coming in is because your team is proactive and quick on their toes. No stone goes unturned when identifying areas for improvement within the 577K sf of space.


What you’ll Do

Effectively manage and lead Maintenance Coordinators and Mailroom Staff

Set and execute clear strategies for each functional category under your direct oversight; maintain ownership over team and the execution of specific functional categories such as – 

  • HVAC
  • BMS Maintenance
  • Office repairs
  • Fire Safety
  • Food services
  • Furniture issues
  • New hire desk setups
  • Cleaning
  • Pest control
  • Ergonomics
  • Office supply inventory and procurement
  • Printer maintenance
  • Bed sheet and towel service
  • First aid kit maintenance
  • Requests for additional space
  • Dedicated conference room requests
  • Internal relocations

Develop policies and procedures that drive efficiencies

Research and implement a system for mail scanning, tracking and employee notifcation.

Demonstrate leadership in owning and solving challenging situations for the Workplace team or Spotify’s overall business

Able to adapt to changes in business or dynamic work environment through personal development or procedures

Consistently engage with Spotifiers

Skillfully develop and manage partnerships with internal partners (IT, Security, HR, Finance, Social)

Demonstrate project management technical and soft skills, including managing other internal partners

Have proven and recognized expertise in your area of focus

Be recognized as a problem solver and thought leader

Who You are

You are passionate about workplace services and have managed a team of superstars

You are a proven leader in office operations

You are a mentor who believes in career development and is patient

You are a vendor management guru

You have expertise in Google Apps, JIRA and Coupa

You are a jack of all trades – being able to use tools for minor repairs is a +

You are an expert in figuring out HVAC and BMS issues

You are able to multitask and field a heavy volume of requests at once

You are extremely customer service oriented

You have a strong attention to detail

You are extremely team oriented – It will be important for your team to be one with the larger team both in NY and globally.

You are a mechanical and visual person – This role requires someone who not only can visualize the outcome of projects prior to committing to them but also someone who has a mechanical mindset to see how the pieces will come together.

You have strong, outstanding verbal and written communication skills – As you will be required to communicate with internal stakeholders, vendors and other GWS team members your written and verbal communication skills must be of a business professional level.

A person with a love for design is a plus

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

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