User Researcher – Core Experience

We are looking for a User Researcher to join our research team. You will work closely with tech, product and design, to support evidence-based design and product decisions throughout Spotify’s product development process. Above all, your work will impact the way the world experiences music. 

What you’ll do

  • Identify the right questions and deliver the right insights that are supported by evidence. As a user researcher, you will help teams articulate the right set of questions, for their area and then work to get the questions right.
  • Plan, conduct and coordinate diverse research activities by identifying the optimal research strategy and methodology to fit the question (user interviewing, classic usability, field research, workshop, ethnography, survey, online diary)
  • Produce cohesive and focused research plans and have clear communication with project stakeholders around scheduling, delivery and product impact.
  • Work with different disciplines (especially design and product management) to establish measurable goals in product development, and produce clear insights that will guide product strategy to the needs of real people.
  • Identify and translate diverse user behaviour and needs into cohesive insights that all levels of a product team can activate.
  • You have a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders 
  • Work closely with Data Science to provide holistic insights into human behaviour. Develop skills in quantitative analysis and synthesis and build on your existing experience to innovate on mixed-method practices.

Experience & Qualifications

  • 1-3 years’ experience delivering research with proven impact in product and design.
  • You have a degree in HCI, Psychology, Human Computer Interaction, Social Science, or a related field
  • Strong oral, written communication, visual and storytelling skills – you have provided clarity and delivered actionable insights from unstructured data.
  • Experienced in different research strategies and methodologies, from field studies, interviews, usability studies, A/B testing, user journey, surveys, benchmarking and scorecards. Proven background in mixing methods to deliver insights.
  • Experience presenting to different audiences (product level to leadership) to build empathy, influence product direction and ensure human insights are at the centre of product (or project) development.
  • You have a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders
  • We’re looking for candidates who are Collaborative, Playful, Passionate and Sincere and who approach problems and solutions with a desire to innovate and change. 

We are proud to foster a workplace free from discrimination. We truly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come to be a part of changing the way the world listens.

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