Software Development Engineer in Test – Customer Support Experience

We are looking for a Software Development Engineer in Test to join a development team where we focus on our Customer & Creator Support channels. Your job will be to enable and encourage developers to design and implement tests in an efficient way by providing them with the right tools, frameworks, and infrastructure. In your role, you will be writing feature code, testing the limits of the system, and advocating for quality.

We are a creative, fun and friendly workplace where you get to be part of developing a product that is used by millions of listeners and thousands of creators around the globe. You will together with your fellow Salesforce and backend engineers (and developers of all kinds across the organization) enable Spotify to deliver the best support imaginable for both our customers and creators. Above all, your work will impact the way the world experiences music.

What you’ll do

  • Join an agile team that owns the end to end experience for our Support Advisors

  • Partner with developers and other SDETs to improve and automate test and release processes.

  • Build and maintain tooling for test development, coverage and reporting.

  • Advocate for the user experience when communicating with product, design and tech.

  • Provide the team with a Quality Strategy that supports delivery goals and aligns to the overall Spotify quality strategy.

  • Maintain test results and visualization.

  • Advocate for maintaining a high quality bar, making sure quality and testing are part of the development work from day one.

  • Contribute to the team’s effectiveness and efficiency through setting an example in software development practices.

  • Enable and encourage developers to design and implement tests in an efficient way by providing them with the right tools, frameworks, and infrastructure.

  • Work from our office in New York

Who you are

  • You have knowledge and experience of writing code. Writing scripts and small tools to help yourself and your team comes natural to you.

  • You have a passion for test infrastructure and CI/CD.

  • You have implemented and/or maintained test automation suites and have knowledge of a few test automation and debugging tools.

  • You feel comfortable digging into the architecture of systems looking for potential problems.

  • You have the ability to work with other developers to ensure that systems are designed for reliability, performance and testability.

  • You are willing to push further and get out of your comfort zone in order to fulfill your goal of raising the quality bar at Spotify.

  • You possess an agile mindset, fast to adapt to constant changes and comfortable with it.

  • Ideally, you have experience of Salesforce QA processes and methodologies.

We are proud to foster a workplace free from discrimination. We truly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

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