Senior User Researcher – Creator Marketplace

Creator Marketplace is the home for Spotify’s music industry products such as Spotify for Artists and Spotify Label Analytics. We have a thriving insights community of 20+ data scientists and user researchers.

We are looking for an experienced user researcher to help us develop best-in-class expression and promotion tools for Creators and their teams — how do we help artists stand out? How do we help them grow and reach new audiences? How do we help them connect with their fans?

Together, we’ll come up with exciting and effective ways to help them succeed. You’ll join us to craft a strategy rooted firmly in generative research that paints an exciting vision of the future, and deliver on that vision through effective planning, concept testing, usability testing, and pairing with data scientists on understanding the performance of products on the market.

What you’ll do

  • Define, plan, and conduct user research through generative, evaluative, contextual, lab-based, longitudinal, and remote methods with a variety of audiences in the music industry
  • Help drive our foundational research agenda, including frameworks that describe our users (e.g. segmentation, user journeys, JTBD)
  • Partner closely with data scientists to direct and enrich strategic quantitative analyses
  • Deliver compelling insights to the product and design teams
  • Facilitate evidence-based product and design decisions
  • Develop and innovate on our mixed-methods user research practice
  • Contribute to company-wide research strategy

Who you are

  • You have worked in a research role at a consumer or creator focused company
  • You have a degree in HCI, Psychology, Human Computer Interaction, Social Science, or a related field
  • You have broad experience of qualitative research methods
  • You are comfortable planning, scoping, conducting, analyzing and communicating research
  • You are familiar with quantitative research methods, metrics and A/B tests, and are able to synthesize quantitative data with qualitative user research
  • You are an excellent storyteller and communicator, able to speak fluently to business people, designers, engineers and other key partners
  • You are a dedicated advocate of a user-centered approach to product development
  • You enjoy collaborative work in a dynamic, data-driven, creative environment.

We’re looking for user researchers to join us at multiple levels. We will have an open discussion throughout the interview process about assessing which level you fall within at Spotify.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

Psst! If this job is your perfect match and you want some inside tips before you apply, read this blog post!

 

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