Senior Policy Manager, Trust & Safety

The Spotify Trust & Safety team is dedicated to creating a platform that’s safe for users and creators and true to our values.

We are seeking an outstanding Senior Policy Manager to join our growing Trust & Safety team. As a Senior Policy Manager, you will play a key role in how we define, enforce, and communicate our stance on policy issues (e.g. hate content) across ads, podcasts, music, and all other forms of user-generated content.

What you’ll do

  • Help define the Trust & Safety team structure, departmental goals, and execution strategy.
  • Research, draft, implement, and constantly iterate on our policies to ensure that interactions on Spotify reflect our values and that our platform is a safe place for our users and creators.
  • Build strong relationships with Operations, Legal, Product, Engineering, Public Policy, and Communication teams in order to identify and understand opportunities to improve policies and enforcement processes.
  • Drive internal and external awareness and understanding of our policies and the rationale behind them.
  • You will report directly to the Head of Trust & Safety and will work closely with other Managers on the team.

Who you are

  • BA/BS degree required.
  • 7-10+ years experience drafting, reviewing, and/or enforcing policies for ads, podcasts, music, video, and/or another other form of user-generated content.
  • A deep understanding of the online safety trends and landscape, especially issues related free-expression.
  • Previous experience handling complex escalations and communicating with leadership during crisis management situations.
  • Proven ability to lead multiple projects simultaneously across time-zones.
  • Team player with ability to work autonomously.

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