Research Operations Lead

As Research Operations Lead you will be responsible for the smooth running of Spotify’s User Research programs. You will partner with our global community of 30+ User Researchers to develop, implement, and continuously improve processes and frameworks, with the core objective of making Spotify’s User Research practitioners more efficient. The Research Operations Lead plays an integral part in Spotify being a best-in-class User Research organisation.

Who You Are:

    • You are fluent in English
    • You are open-minded, thoughtful and curious
    • Your passion lies in serving a community of User Researchers
    • You are exceptionally well organised, able to manage multiple activities in parallel
    • You are an excellent communicator, able to utilise and identify the most appropriate communication channels and to adjust your tone based on your audience
    • You are able to influence stakeholders and you communicate effectively in front of small and large groups
    • You believe in the power of a diverse team and you love to make others feel welcome
    • You are comfortable with up to 15% travel
  • You care about the planet

Your Background:

  • You have deep experience in the Research Operations field, either as a Research Operations Lead or similar
  • You have designed and developed Research Operations practices and had a tangible, positive impact on the efficiency of User Researchers
  • You have experience managing projects with internal and external teams
  • You have a good understanding of User Research methodologies
  • You have successfully navigated big, complex organisations

What You’ll Do:

  • Define, improve and maintain effective processes spanning the research lifecycle (planning, running, analysing, and sharing insights from research) including:
    • participant recruitment and tracking
    • consent form refinement and digitisation
    • participant compensation
  • Create and maintain user-friendly documentation of processes
  • Roll out these processes to Spotify’s User Research community, obtain feedback from community in order to optimise processes
  • Manage recruitment for research studies globally
  • Collaborate with our facilities team on building and managing research labs
  • Manage relationships with external vendors providing User Research solutions

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