Product Manager, Data – Customer Support

We are looking for a Product Manager of Data to join Spotify’s Customer Support Systems & Technology department. Our department focuses on delivering excellent customer service to both artists and fans. The Data team tackles complex, data-intensive research questions, builds data pipelines and platforms, and cultivates Spotify’s data-first cross-team culture.  You will collaborate with highly skilled researchers, engineers, analysts, data visualization experts, and others in a fast moving, multi-disciplinary environment. Above all, you will have a hand in understanding the help customer journey and amplifying the voice of the customer throughout Spotify.

What you’ll do

  • Ensure a coherent and compelling overall experience through constant collaboration with your stakeholders ensuring that we are building the right infrastructure and platform solutions for the problem our teams encounter
  • Own the backlog and priorities that inform a data-first strategy for your department and team
  • Define and develop a product strategy including owning the short, medium and long term vision and execution for your team
  • Manage the entire product life cycle, whether decisions require reinvestment, transitioning to maintenance or product retirement
  • Have your finger on the pulse of emerging technologies, and assess their relevance to Spotify and our developers and partake in and discuss the architecture/technical decisions made in the team
  • Engage in your team and help them grow.  Enable your team to deliver like clockwork with increasing quality
  • Work in a leadership group that focus on supporting the team in their growth into a high performing team
  • Clearly communicate the vision, plans, objectives and performance measures and progress against plans to all stakeholders – tailoring communication as appropriate to ensure relevance to the audience
  • Work from our office in Stockholm

Who you are

  • You have experience in Customer Support
  • You have experience working with data engineering and/or data science problems and technologies
  • You know how to influence decision making at all levels within an organisation, and in a variety of contexts
  • You have inclusive and collaborative working habits
  • You are experienced at managing and developing well-loved products – including defining product roadmaps and long-term plans
  • You are experienced at communicating concepts and ideas to stakeholders at all levels within organisations, including oral and written presentations, proposals, specifications, and reports.
  • You care about working in a well functioning team
  • You care about data driven product development
  • You have experience with agile development methodology

We strongly believe that diversity of experience, perspectives, and background will lead to a better workplace for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.  

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