Mailroom Attendant

We are looking for a Shipping & Receiving guru that will join our Workplace Services team called The Roadies! As a part of the Back Stage Team this individual will run the show in Spotify’s mailroom to ensure shipping and receiving is a first class operation. You will take the lead on introducing technology,  processes and procedures that will drive efficiencies and create a first class experience for Spotifiers.

What you’ll Do

  • Manage shipping via express carrier,  messenger and postal service, including international shipping needs.
  • Manage package logistics for a total of approximately 1,300 employees.
  • Records and reorders mailroom supplies.
  • Devise ways to sort mail in the most efficient, organized way possible.
  • Help research and implement a system for mail scanning, tracking and employee notification.
  • Periodically review and revise the mail handling policy as necessary.
  • Complete tickets in JIRA related to shipping
  • Manage all shipping invoices to ensure correct cost centers are being billed.
  • Work closely with office coordinators, security, leads and the Facilities Manager.
  • Influence the design and operations of our new upcoming NYC flagship office.

Who You are

  • You have at least 3-5 years of mailroom experience in a corporate office with 1,000+ employees
  • You are a customer service star
  • You have expertise in managing international shipping requirements including commercial invoices and customs
  • Experience using JIRA
  • You are highly organized
  • You are experienced with logistics technology
  • You are an expert with Google applications
  • Experience with Coupa is a plus, but not mandatory
  • You are an extremely articulate person who can write a professional email at the drop of a hat
  • You are a detail-oriented and consistent team member
  • You are a critical thinker and problem solver who can anticipate needs
  • You are professional, intelligent, considerate and able to interface with all types of people, both in person and by phone in a polished and friendly manner
  • You are a proactive and motivated individual with a willingness to identify projects and dive in head first
  • You have the ability prioritize and multi-task in a fast-paced environment
  • You use a methodical approach to getting stuff done, but also like to think creatively!

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

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