Global Head of Sales Operations

Spotify is seeking a US Sales Operations Lead to join our dynamic Global Advertising team working out of our NYC office, reporting to the Global Head of Advertising.

As our lead, you will be responsible for overseeing project managing key initiatives relevant to new and ongoing revenue. You will be working closely with sales, planning, finance, customer service, and marketing teams to build out a strong operational infrastructure to support a rapidly growing team. You will be responsible for managing all reporting and forecasting, analysis and optimization, project managing new process roll outs, overseeing all sales systems and tools, and managing and enforcing sales processes.  You will have the ability to question the effectiveness of current processes and procedures in order to drive change to increase the efficiency of our sales team. Above all, your work will impact the way the world experiences music.

What you’ll do:

  • Drive and manage Global Ad Operations, Global Sales Training & Enablement, Global Trading, and Global Pricing & Inventory teams within Spotify Ad Sales organization
  • Own weekly assembly of all sales dashboard and forecast data, plus analysis of sales pipeline, win rates, RFPs, conversion ratios etc. Own the weekly cadence that leads to weekly SMM each Mon. Provide insight that drives sales productivity. Work closely with Finance in oversight
  • Identify and manage project rollouts for new tools and process changes in order to increase the efficiency of our sales teams globally
  • Own assessment, purchase and implementation/integration of all sales technologies such a BI tools (sales side), lead gen, email outreach, commission and sales process
  • Engage with Sellers and Sales Directors to garner feedback on the sales process (PACT) and seek opportunities to drive improvements and challenge the status quo
  • Observe all processes across different countries and regions with a strategic and consultative focus to drive change and increase the number of client calls and closed deals
  • Work closely with all parties on the rate card to support max revenue and margin contribution
  • Support Legal as it relates to any critical contract terms
  • Support the Annual Planning process as it relates to sales budgets, market and territory analysis and quota assignments. Ongoing oversight throughout year
  • Own any Quarterly Business Review session requirements on behalf of the Head of Sales on data and analysis  
  • Work closely with Marketing team to track and optimize campaigns
  • Partner with the Customer Success team to build out support infrastructure
  • Own and manage all policy and procedure related to the global sales team
  • Act as a backstop to the Global Head of Sales on all process and admin to allow the sales team to function efficiently

Who you are:

  • You have a Bachelor’s Degree in Business or Marketing from leading College or University
  • You have 7-10 plus years of sales operations experience in a global role, adtech and/or SaaS
  • You have a deep understanding of, and experience in the broad digital media world
  • You know how to identify necessary sales process improvements and lead projects to drive change
  • You are organized and can juggle working on multiple different projects at once
  • You are a creative problem solver who likes a challenge
  • You work with multiple departments and individuals to reach common solutions that serve revenue growth
  • You are inquisitive and challenge the effectiveness of current processes and procedures
  • You have deep experience working with CRM systems and the overall sales stack of tools that drive productivity
  • You have an excellent understanding of standard business practices related to Sales Operations processes and systems
  • You have strong analytical and quantitative skills; ability to determine trends and propose solutions

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

Psst! If this job is your perfect match and you want some inside tips before you apply, read this blog post by our Head of Talent Acquisition Fredrik Johnsson.

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