Facilities Manager/Regional Office Manager, Boston

We want to connect millions of people with their favorite songs and create a service that people love to use. We believe music should be easily accessible and that listening to music will enrich people’s lives. We want to create a win-win situation for people who love listening to music and artists who love creating music.

Our Boston office is seeking an experienced Facility Manager who will have overall responsibility for driving the workplace environment.  

What you’ll do:

  • Responsible for the Boston office (3 separate locations, soon consolidating to one!) supporting 150 Spotifiers (and growing!)
  • Support distributed offices along the east coast, including Toronto, Washington DC, Atlanta, Miami and others
  • Lead and distribute tasks for Workplace team, consisting of a Receptionist, Coordinators and subcontracted workers.  Support the team in their professional development and training.
  • Manage all service requests made through our internal ticketing system, via email or walk-ups.  Ensure requests are responded to within department SLA’s and at highest customer service levels.
  • Responsible for vendor management, including existing service provider contracts, developing new contracts and working with Procurement to execute RFP’s.  Ensure that service levels are being met or exceeded.
  • Manage onsite food and beverage program and provider(s) for all meals, snacks and special events.  Review costs and menus and maintain budget. Ensure quality and quantity of food meets all established SLA’s.
  • Develop and execute Workplace processes and procedures for the offices that are consistent with global Spotify standards  
  • Manage space planning, seating allocation, MAC’s.  Work with HR, Finance, FP&A, RE Strategy and Design & Construction on HC and space planning.  Manage all office maintenance needs.
  • Work with Corporate Security to maintain a safe and secure working environment
  • Oversee department comms and content for Boston Workplace through intranet pages and internal social media platforms.
  • Manage in-office events related to facilities support, security, janitorial and catering
  • Develop and manage office budgets.  Review and approve all department expenses, PO’s and invoices. Review monthly actuals with Regional Lead and Finance.  Participate in quarterly budget refreshes.
  • Oversee purchasing and inventory of all office supplies and other office consumables.
  • Main POC for landlords in all buildings.  Perform monthly rent review, address any discrepancies.
  • Partner with the management team, Finance, Security, IT and HR on office issues.
  • Drive and develop activities that support the Spotify culture

Who you are:

  • You have about 10 years of experience in a similar role
  • You are experienced in managing multi-site offices
  • You are highly motivated and self-starting
  • You have an expertise in organization and planning
  • You are experienced in managing a team
  • You are a team player with deep cross-group collaboration skills
  • You are energetic and willing to thrive in a fast-paced environment
  • You have excellent verbal & written communication and problem solving skills
  • You are experienced in budgeting and finance
  • You have a strong business acumen & entrepreneurial, lean-in spirit
  • You have used Google suite experience – docs, sheets, etc

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

Psst! If this job is your perfect match and you want some inside tips before you apply, read this blog post by our Head of Talent Acquisition Fredrik Johnsson.

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