Engineering Manager – Customer Support

We are looking for a new Engineering Manager to join us in Stockholm. You’ll be part of our department that focuses on our Customer Support product areas, which means both providing Spotify’s end users with self-serving possibilities, develop and maintain support.spotify.com, but also make sure our advisors have the tools they need to help those of our end-users that take contact with us. The developers in these teams are skilled in web and backend-development.

What you’ll do

  • Develop people through coaching, mentoring, and management support
  • Advocate and promote leadership at all levels within the Spotify engineering community
  • Work with the recruiting team to attract, onboard and retain diverse top talent
  • Advocate for software development best practices (CI, testing, UX, responsive design, etc.)
  • Grow the technical expertise of your team
  • Work closely with other teams, product owners, agile coaches and stakeholders to ensure we deliver innovative products to our users, advisors and other stakeholders
  • Collaborate with others managers in leading our department
  • Work from our office in Stockholm and be willing to travel to other Spotify offices when needed

Who you are

  • You love developing and growing people
  • You are experienced with leading, coaching, and mentoring teams
  • You have an understanding of scalable systems serving millions of users, and the development of them
  • You are experienced with software development in an Agile environment
  • You are an effective communicator, and you are skilled at inspiring people

We strongly believe that diversity of experience, perspectives, and backgrounds will lead to a better workplace for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

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