Director of Product Insights

We are looking for an experienced Insights leader with a background in user experience research and data science, to lead our Insights team for consumer product development. Together with Product, Design, Engineering and Operations you will be reporting into the mission lead for the the Consumer R&D Mission which is accountable for evolving the Spotify consumer proposition and developing the Spotify consumer products across smartphones, computers, web, speakers, TVs, cars, wearables as well as integrations into many third party apps such as Facebook, Twitter and more. Your team of user researchers and data scientists will study user behaviour, strategic initiatives, content, and new features and bring data and insights into every decision we make.

What you’ll do:

  • Alongside your counterparts in Tech, Product, and Design, you’ll be responsible for leading the mission. You’ll provide thought leadership to develop a data-informed and guided product strategy. Together, you’ll collaboratively solve problems and come up with solutions that delight our users.

  • Lead, support and develop a mixed discipline insights team of data scientists and user researchers, performing analyses on large sets of data and studying user behaviour to extract actionable insights that will help inform decisions across the business through collaborative, cross-functional ways of working

  • Share data-informed insights and recommendations to key stakeholders

  • Work closely with cross-functional teams of analysts, product owners, marketers, designers, and others across the company who are passionate about Spotify’s success

  • Define the scope for data science and user research for some of Spotify’s highest priority product areas.

  • Help shape the future of Product Insights within Spotify as we grow

  • Work from our office in Stockholm.

Who you are:

  • You are a leader with practical user research, data science and combined insights chops you don’t mind dusting off from time-to-time. You’ve worked on consumer products over the years, and understand what it takes to create awesome, consumer-oriented experiences

  • You have a strong background in

    • Product analytics or data science and have worked with A/B tests and iterative data informed product design

    • Evaluative and formative qualitative research methods and are comfortable planning, scoping, conducting, analysing and communicating research

  • You have a high level of educational training and industry experience in your area of expertise, be it data science or user research

  • You are skilled at making sense of user behaviour using any available methods

  • You have a deep understanding of numbers, as well as a strong business sense and ability to help inform strategic business decisions

  • You have 5+ years of experience as a people-manager, with an established track record of hiring, growing, and mentoring teams working across multiple business areas, and at least 10 years of experience in a similar data science, user research or combined insights role

  • You are experienced with cross-functional leadership to the degree you can plan and collaborate with members of a leadership team that includes a variety of disciplines and backgrounds

  • You’re a fantastic communicator. You have the communication skills to help you work cross-functionally with key stakeholders at the Director, VP end C levels, you shine most at motivating others to carry forward and execute a strategy without needing to be in the room

  • You are familiar and comfortable working within and contributing to large insights systems that you may or may not own directly. Balancing the needs of the larger ecosystem of insights with the local goals of your mission

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

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