Coupa Application Specialist

Spotify’s Financial Systems NYC team is now hiring a passionate P2P application expert to drive technical and IT service management for the Coupa SaaS service supporting our Procure-To-Pay process. The expert will play a central part in planning the long-term future of the P2P footprint within Spotify. This role is based out of our New York office, and will require some traveling.

You will be a forward-thinker, use a growth mindset, be a great verbal and written communicator, a thoughtful diplomat, a strong analyst, and a thorough problem solver.

What You Will Do:

  • Act as a focus point for technical management related to Coupa Procurement, Invoicing, Open Business Network, and Supplier Information Management services
  • Partner authentically with business sponsors and stakeholders to identify business objectives and priorities to enable business growth and seamless operations from end-user point of view
  • Define, agree, and report on internal service levels related to business KPIs, and to drive towards fulfillment using both technical monitoring and a strong feeling of responsibility
  • Efficiently utilize our internal Jira Service Desk to enable front-line support and training to users
  • Collaborate cross-atlantic with business units, technology teams, support teams and external vendors
  • Define and execute on release and configuration management strategies, including test aspects
  • Fix complex process, application and functional issues and handle these to resolution
  • Lead changes end-to-end, defining functional and technical requirements for application extensions and integrations, also doing actual development and configuration work
  • Develop and configure Coupa including leading all Coupa releases
  • Maintain current knowledge of relevant product and SaaS offerings

Who You Are:

  • You are familiar with complex business problems and have exposure to P2P processes supported by Coupa services
  • You have 3+ years of Coupa applications experience, including technical management and development such as developing integrations with other ERP platforms, application extensions, and system administration
  • You have at least a fundamental understanding of Segregation of Duties and SOX controls
  • You have experience and knowledge of business processes related to some of: Source-to-Pay, Procurement Contract Management, Record-to-Report, Expense Management, Tax Management, and Cash Management
  • You have experience and knowledge of some of the following platforms: NetSuite, MS Navision, Concur, SalesForce, Kyriba, WorkDay, MuleSoft, and Jira
  • You have understanding of EDI, cXML/XML, XSLT, DOM, HTML and other Internet-based technologies
  • You have previous customer support and regression testing experience, ideally involving automation of this
  • You have excellent investigation and diagnostic skills
  • You have the ability to build sound relationships and clearly communicate expectations with team members and management
  • You have experience of working with diverse teams and influencing strategy, tactics, and execution in a playful manner
  • You can work independently and as part of a team
  • You believe music makes the world a better place

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

Psst! If this job is your perfect match and you want some inside tips before you apply, check out this blog post!

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