Collections Analyst

The Collections Analyst will be responsible for managing and collecting on an Accounts Receivable portfolio, ensuring timely payment and resolution of customer issues preventing payment. This role is based in NYC. 

What you’ll do

  • Address all activities assigned by the Credit & Collections Manager
  • Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
  • Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
  • Collaborate with various internal business functions such as Billing, Credit and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
  • Provide administration work related to collections, such as preparing statements and letters
  • Be accurate, efficient and organized within daily responsibilities
  • Escalate production issues to his/her manager as appropriate

Who you are 

  • Strong communication skills
  • Adaptable to learn new processes, concepts, and skills
  • Demonstrates the ability to work as part of a team
  • Able to work under time pressure, able to prioritize workload and meet strict deadlines
  • Strong analytical and problem solving skills
  • Positive attitude and flexible, especially in the period of month/quarter/year-end closing

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

Psst! If this job is your perfect match and you want some inside tips before you apply, read this blog post by our Head of Talent Acquisition Fredrik Johnsson.

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