Client Solutions Partner

At Spotify, we’re focused on providing the right music for every moment. We’ve connected millions of people to their favorite songs and created a service that people use to discover and share music they love.

We are looking for an outstanding Client Solutions Partner that will join our Americas Client Solutions & Success team. You will be responsible for assisting the sales cycle from prospecting through negotiations, ultimately closing the deal. This role includes strategic planning, consultative selling, brainstorming, expert product knowledge, project management, analysis, storytelling and driving retained revenue. You must be professional, organized and motivated as well as have the drive to succeed in a dynamic, high impact environment. You will be a reliable and crucial market team member with comprehensive platform knowledge who can anticipate client and sales team needs. Above all, your work will impact the way the world experiences music.

What you’ll do:

  • Deliver best-in-class customer service to Spotify’s advertiser and agency partners using a client-centric approach to make recommendations that meet campaign objectives and drive revenue growth
  • Lead the strategic development of RFP response recommendations and rationales using data driven insights to provide compelling solutions while delivering proposal collateral and media plans for client submission
  • Embody a behavior and mindset of driving revenue and retention by creating strong media plan recommendations that are mutually beneficial for clients and Spotify’s ad sales business
  • Become Spotify’s product and process expert to consult with clients and field product functionality and capability questions and/or media plan recommendation questions throughout the sales cycle
  • Rely on your curiosity and abilities to ask questions to uncover needs of customers and key stakeholders, appropriately positioning Spotify’s capabilities and value in a way that drives buyer interest and ultimately revenue and retention
  • Be well-versed in and able to assess inventory forecasts and data to make recommendations that drive repeat client revenue and establish Spotify as a consultative partner
  • Support sales and client presentations by preparing key data points, historical findings and relevant advertiser research
  • Regularly attend and participate in client meetings and client entertainment to deepen client relationships as a trusted and valued partner
  • Liaise and develop strong relationships with cross-functional internal teams including Creative Solutions, Compliance, Production, Pricing and Inventory, FP&A, Research & Measurement and Product Marketing to deliver cohesive best-in-class customer service to clients
  • Collaborate daily with Client Success Partner to formally transition deals for execution, while being briefed on live campaign status, performance, optimizations and incremental recommendations to make informed recommendations during future RFP opportunities
  • Have a strong knowledge of the programmatic landscape, taking the lead on creating and ensuring successful PMP campaigns for advertisers to establish multiple streams of revenue for Spotify
  • Partner closely with AD and Client Success Partner in quarterly bottoms up and account planning exercises, as well as annual global partnership and upfront negotiations to ensure RFP response recommendations adhere to necessary requirements while driving incremental revenue
  • Report to Manager of Client Solutions and Success

Who you are:

  • You have a Bachelor’s degree, preferably in Sales, Advertising, Marketing, or Business
  • You have a minimum of 4 years experience in digital planning and buying while also having solid industry knowledge and a desire to learn more about the digital media industry
  • You are passionate about digital strategy and growing within the sales organization
  • You will be a passionate, accountable, creative, and team-focused individual that exemplifies the values and responsibilities of the Spotify sales strategy
  • You demonstrate the ability to think creatively, sell consultatively, proactively problem solve and efficiently communicate internally and externally
  • You have the ability to gracefully translate client requests to make impactful recommendations that meet client needs, tell a story that eloquently translates data, breaks down complex information and clearly articulate Spotify’s value so that media plans can be seamlessly sold through to the client
  • You understand the unique circumstances of client buying process, key decision makers and influencers, timing and needs in order to make an informed RFP response recommendation
  • You have excellent verbal, written, and presentation skills and are eager to further refine and develop these skills
  • You understand the importance of and build relationships and alignment across internal teams and key stakeholders within the client’s organization to get projects completed and deals sold
  • You are a highly organized and focused multi-tasker with strong attention to detail, analytical and project management skills, and can work independently within a team focused organization
  • You thrive in a fast-paced, deadline and detailed oriented environment
  • You have a reputation of being a superstar Client Solutions Partner (or similar sales support function) that provides world class customer service while maintaining a cool, calm and collected demeanor
  • You believe in the power of teamwork, and are a team player
  • You have excellent dexterity in excel and powerpoint, and have experience working within CRMs, Order Management Systems, ad servers and other digital media tech systems

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

Psst! If this job is your perfect match and you want some inside tips before you apply, read this blog post by our Head of Talent Acquisition Fredrik Johnsson.

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