Client Services Manager

At Spotify, we’ve connected millions of people to their favorite songs and created a service that people use to discover and enjoy music they love. We are always on a look out for highly talented people to help us achieve our mission.

For this role, we seek an outstanding Client Services Manager to join our Advertising Sales team managing our sales initiatives in Taiwan. We want someone who loves our product and wakes up every morning happy to interactive with our clients. You should be confident without ever being arrogant. You work hard, but know how to have fun. Above all, your work will impact the way Brands connects with the Spotify users.

What you’ll do 

  • Deliver an excellent customer experience to our advertiser and agency partners, with a focus on delivering against client objectives and driving account growth
  • Bolster retention of key accounts that fit Spotify’s “ideal client profile” by understanding client needs/expectations, strategic account planning, and delivering campaigns with a high degree of excellence
  • Support sales/pitch presentations with key data and research, and attend and participate in client meetings
  • Lead & support strategic development of RFP response presentations to successfully close business and meet revenue targets
  • Schedule and run kick-off calls and shepherd the creative and media strategy through activation and launch to meet client KPIs
  • Liaise with external partners on custom creative production, brand effectiveness and 3rd party ad measurement
  • Collaborate with Sales Planning and Ad-Ops teams to monitor campaign performance, execute optimisations and up-sell recommendations, and ensure campaign delivery and success
  • Develop comprehensive post-campaign analysis with learnings and recommendations for future campaigns to drive renewal and account growth
  • Have solid knowledge of the Programmatic landscape, and manage successful PMP campaigns
  • Report to your Regional Sales Director

Who you are 

  • 3 to 5 years of experience in either media agency, media owner/publisher, client management or a sales role
  • Understanding of how agencies plan, buy and measure performance of Digital, TV, Print, Radio and Programmatic advertising campaigns
  • Highly customer oriented with proven ability to build internal and external relationships
  • Ability to deliver on multiple priorities with attention to detail despite tight deadlines
  • Analytical with proven ability to think strategically and creatively
  • Tech savvy with intermediate knowledge of Excel, PowerPoint and Keynote; experience of Salesforce, DSM and DFP is a plus
  • Enjoys working in a team and always ready to contribute ideas and new ways to improve the business
  • Strong presentation, communication negotiation skills

 

 

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