Client Services Manager

We are looking for an outstanding Client Service Manager that will join our Ad Sales Team, to be based in our Sao Paulo Brazil office. You will be involved in the full pre- and post-sales cycle. The Client Service Manager will partner with Account Directors, as well as Production partners and the internal stakeholders to ensure successful campaign strategy, development and delivery. Above all, your work will impact the way the world experiences music.

What you’ll do

  • Deliver an excellent customer experience to our advertiser and agency partners, with a focus on driving account retention
  • Assess accurate industry forecasts and data and analyze research requests
  • Collaborate on RFP response strategy and spearhead the creation of proposal presentations
  • Verify inventory availability throughout the sales process
  • Create internal orders and insertion orders and adhere to defined business processes
  • Liaise with 3rd party companies on custom campaign creative production
  • Schedule and lead post-sale kick-off calls and shepherd the creative strategy through development
  • Communicate ad specifications and creative lead times to advertisers/agencies
  • Work with Traffic team to monitor campaigns and ensure campaign delivery
  • Manage campaign performance and make optimization recommendations
  • Work with the ad operations team to provide clients/sales team with any necessary campaign reporting, including post-campaign analysis
  • Coordinate with Legal on client Non-Disclosure Agreements and ad content
  • Assist with sales/pitch presentations by preparing key data points, findings and relevant research
  • Interact with Accounting department in regards to client credit and billing requests/issues
  • Monitor and execute on potential upsell opportunities
  • Work from our office in Mexico

Who you are

  • You have 3+ years of experience in media agency, client management, or a sales planning role
  • You are experienced with building relationships with both internal and external business partners
  • You have a deep understanding of online and offline media and the ability to be creative with audio, digital, and video client solutions
  • You are highly organized and focused multi-tasker with strong attention to detail
  • You are able to creatively and sell strategically, with strong analytical and project management skills
  • You have excellent client service and presentational skills, as well as working knowledge of Excel and Powerpoint.
  • You are experienced at CRM and Order Management Systems, experience in Salesforce, DFP or DSM is preferred

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

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