Application Specialist (Jira, Slack and G Suite)

We are looking for an Application Specialist to manage the functional administration and development of many of the end-user applications (productivity, communication, collaboration tools) used by Spotify internally. In addition to the functional administration of applications, this position will be responsible for troubleshooting, support, maintenance and end-user training. We rely heavily on web-based services and you will have the opportunity to work with new and interesting technology, as well as with some of the best people in the industry. Above all, your work will affect the productivity of everyone at Spotify working on the way the world experiences music.

What You’ll Do

  • You will work with partners within the company to design, configure, implement, maintain and promote variety of internally- and externally-facing applications, including the Atlassian suite, G Suite and Slack
  • You will assist in the creation, and maintenance of new applications and their integrations, including product enhancement and product upgrades
  • You will identify and drive initiatives to increase enterprise productivity through integrations, articulation of best practices and training
  • You will document procedures, policies, technical instructions and securitization practices
  • You will deliver training to technical and non-technical teams to use SaaS applications and the Atlassian Suite, as well as their associated tools
  • You will understand and assess dynamic business and support processes to implement, configure and optimize application usage
  • You will research, install, maintain, and troubleshoot application plugins/add-ons
  • You will perform a variety of JIRA related administrative support requests for the internal development team
  • You will maintain enterprise application reliability, including proactive issue mitigation
  • You will work to scale software to support dynamic teams in a fast-paced environment
  • You will perform application risk assessments and develop risk maps to ensure users and data are protected

Who You Are

  • You are experienced with administering and developing in and against PaaS, SaaS, and ITSM applications and services, including the Atlassian suite, G Suite and Slack
  • You have a comfort and familiarity with modern development practices and the development lifecycle with experience using Scrum, Kanban, Lean or other agile methodologies
  • You, ideally, have experience using Groovy, Python, Javascript and/or jQuery
  • You deeply prioritize the security of our systems and can develop a culture of enabling users and encouraging compliance with policies
  • You are able to provide top-tier incident support
  • You are seen as a subject-matter expert and enjoy consulting with others in the business on achieving their goals
  • You are a good communicator in both written and verbal, comfortable with messaging Tech, Executive Level, and company-wide comms
  • You are self-motivated and proactive with the ability to work independently
  • In this role, you are organized and analytical, adept at working in a high-performing team environment, able to follow a project schedule, have a continuous improvement mindset and are capable of handling multiple priorities concurrently

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music.

Psst! If this job is your perfect match and you want some inside tips before you apply, read this blog post by our Head of Talent Acquisition Fredrik Johnsson.

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